FAQ

Questions about sizing, compatibility, or your order? Find answers below, or contact us if you need a little help choosing.

Choosing Your Products

How do I choose the right harness size?
Check the size chart on the specific product page and compare it with your waist and hip measurements. Fit and stretch vary between styles, so your usual clothing size may not be the best guide.
If you fall between sizes or feel unsure, contact us with your measurements and the style you’re considering. We’ll help you choose before you order.
Will every SilkBind dildo fit every harness?
All SilkBind harnesses and dildos are compatible with each other, with two exceptions:
- Euphoria in size L is not compatible with Essential QuickHarness.
- JIAOHUA in size S is designed for handheld use only and cannot be used with any harness.
All other combinations are compatible. If you’re pairing a SilkBind product with another brand, contact us before purchasing so we can help check the fit.
Are dildo sizes the same across different models?
No. An S, M, or L in one model may have different dimensions from the same size in another. Compare the listed diameter and insertable length on each product page rather than relying on the size letter alone.

How long does delivery take?
Our general delivery estimate is 7–14 business days after shipment. Some destinations may take longer, and timing can vary with customs clearance and local delivery conditions.
This estimate covers transit after dispatch, not the time needed to prepare your order. See our support/shipping & tracking for more information.
How can I track my order?
Use the tracking details provided for your shipment and visit our support->shipping & tracking page.
International transit and local delivery may appear in different tracking systems. Once your parcel reaches the destination country and is handed to the local carrier, additional delivery updates should become available.
Why hasn’t my tracking updated?
Tracking updates can be less frequent during international transit or customs clearance. A local carrier may not show movement until it receives and scans the parcel.
If your order is taking longer than the estimated delivery window, contact us with your order number so we can investigate.

Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. Cancellation is available before processing or shipment; other changes depend on how far your order has progressed.
We cannot guarantee changes once processing has begun, and shipped orders cannot be cancelled.
Can I return or exchange an item if the size is wrong?
Under our current policy, intimate products are final sale, and we do not accept returns or exchanges for incorrect size or color selections, or a change of mind.
Please check the product’s measurements before ordering and contact us if you need sizing help. See our Return Policy for full details.
What if my order arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery with your order number, a brief description, and clear photos of the issue. For missing items, include photos of the packaging and everything you received.
We’ll review the details and help arrange an appropriate solution. Please contact us before sending anything back.