Return Policy

At SilkBind, customer safety, hygiene, and product quality are our highest priorities.

Because our products are intimate items that come into direct contact with the body, we are unable to accept returns or exchanges on opened, worn, or tried-on products. This policy helps ensure that every customer receives a brand-new, unused item.

Please read the following policy carefully before placing your order.

Final Sale Items

For hygiene and safety reasons, all intimate products sold by SilkBind are considered Final Sale unless they arrive damaged or defective.

This includes, but is not limited to:

  • Strap-on harnesses
  • Panty-style harnesses
  • Lingerie and intimate apparel
  • Dildos
  • Lubricants
  • Accessories
  • Any product that comes into contact with intimate areas of the body

These products cannot be returned or exchanged once delivered.

Please Choose Your Size Carefully

Every product page includes a detailed Size Guide and product measurements.

We strongly encourage customers to review all sizing information before placing an order.

If you are unsure which size is right for you, please contact our customer support team before purchasing. We are always happy to provide personalized sizing recommendations.

Please note that we cannot accept returns or exchanges due to:

  • Ordering the wrong size
  • Ordering the wrong color
  • Changing your mind
  • Personal preference
  • The product not meeting individual expectations

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos or videos clearly showing the issue
  • A brief description of the problem

Once verified, our team will provide an appropriate solution as quickly as possible.

Depending on the situation, we may offer:

  • A replacement product
  • Replacement parts
  • A partial or full refund
  • Store credit

Our goal is always to resolve genuine product issues fairly and efficiently.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled and will be subject to this Return Policy.

If you would like to cancel your order, please contact us as soon as possible after placing it.

Refused Deliveries

If a package is refused, unclaimed, or returned because of an incorrect shipping address provided by the customer, the customer will be responsible for any shipping fees, return shipping charges, customs fees, or other costs incurred.

Refunds, if applicable, will be issued after these costs have been deducted.

Why We Do Not Accept Returns

Unlike many consumer products, intimate products cannot be safely restocked once they have left our warehouse.

Even if an item appears unused, we cannot verify whether it has been worn or exposed to contaminants.

Our no-return policy exists to protect the health, privacy, and safety of every SilkBind customer and to ensure that every product shipped from our warehouse is completely new.

We appreciate your understanding and support.

Need Assistance?

If you have any questions before placing your order, our customer support team is always happy to help.

Whether you need assistance choosing the correct size, selecting a product, or understanding any aspect of our policy, please don't hesitate to reach out.

Email: unknownartists0704@gmail.com